Returns and refunds
In force on 7 October 2026
Every piece is made for its order. This page sets out, case by case, what happens when something goes wrong. The binding text remains the terms of sale.
This English translation is provided for convenience. The French version prevails.
Cancel
Within 30 minutes of confirmation, cancellation is free: write by WhatsApp or email with the order number. After that, production has started. A personalised piece or a professional order can still be cancelled before shipping, subject to a 20 % deduction covering materials and work already committed.
Report a defect
- Send nothing back before the House agrees.
- Write within 14 days of receipt, with the order number.
- Attach three clear photographs: the whole piece, a close-up of the defect, the label or packaging.
- The House offers a new production, a repair or a refund.
- The return is sent tracked; its cost is refunded if the defect is confirmed.
This 14-day period organises handling. It does not reduce the two-year legal guarantee of conformity or the guarantee against hidden defects.
Transit damage
Refuse delivery if the outer packaging is badly damaged. Otherwise, photograph the packaging and the piece before moving anything and write within 48 hours of delivery. Keep the packaging until resolution. The piece is remade at no cost or refunded in full.
Lost parcel
Wait 3 working days after the estimated delivery date, then write with the order number. If the carrier declares the parcel lost, the House offers a new production re-shipped at no cost or a full refund. A parcel lost because of an inaccurate address does not give rise to this right.
Refunds
| Cancellation within 30 minutes | Initiated within 24 hours, credited in 5 to 10 working days |
|---|---|
| Cancellation after 30 minutes (20 % deduction) | 14 days after written agreement |
| Manufacturing defect | 14 days after the return is received |
| Transit damage or loss | 14 days after confirmation |
Refunds go to the original means of payment only, never to another card or account. A partial refund is explained in writing before it is paid.
Accepted variations
Printing on textile, leather or paper gives slight colour variations between screen and material, and a tolerance of 1 to 3 % on dimensions. These variations do not give rise to a return.
Professionals
For architects, decorators, hotels and other professional buyers, manufacturing defects are handled through the same procedure.
Write to the House
WhatsApp +590 690 31 99 52 · contact@seymr.fr. Monday to Friday, 10 am to 7 pm, Guadeloupe time. Always give the order number.